Refund policy

Return & Refund Policy

At PureHeal Ayurveda, we maintain strict quality control to ensure that every product delivered meets our standards. However, if you need to request a return, please review the policy below carefully.

Returns

We accept returns under the following conditions:

  • The product must be unused, unopened, and in its original packaging.

  • The return request must be made within 7 days of delivery.

  • Products that are opened, used, or tampered with will not be eligible for return.

After 7 days from the date of delivery, we will not be able to process any return requests.

Refund Policy

  • We do not offer monetary refunds.

  • Eligible returns will receive Store Credit only.

  • Store credit can be used for future purchases on our website.

Once the returned product is received and inspected, store credit will be issued to your account.

Non-Returnable Items

For hygiene and safety reasons, the following are not eligible for return:

  • Opened or used products

  • Products returned after 7 days

  • Items without original packaging

Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with clear photos and your order details. Our team will review the issue and provide an appropriate resolution.

How to Request a Return

To initiate a return, please contact our support team with:

  • Order number

  • Product name

  • Reason for return

  • Clear product images

Our team will guide you through the return process.